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Transport Focus conducts extensive rail passenger satisfaction surveys. Using this graph you can explore the satisfaction data that has been gathered on ScotRail (Abellio).
|Overall, how satisfied were passengers with the journey?||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a|
|How satisfied were passengers with train punctuality and reliability?||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a|
|How good was the cleanliness of the inside of the trains?||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a|
|How satisfied were passengers with the value for money of the price of their ticket?||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a|
Transport Focus assists passengers in resolving complaints with train companies through an appeals process.
Transport Focus handled 84 complaint appeals in 2015 about ScotRail (Abellio).
Using this graph you can explore the appeals to ScotRail (Abellio).
We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.
|Fares, retailing and refunds||40||19||2|
|Train service performance||29||37||9|
|Staff conduct and availability||18||24||3|
|Quality on train||11||15||7|
Complaint appeals relating to:
|Fares, retailing and refunds||40|
|Train service performance||29|
|Staff conduct and availability||18|
|Quality on train||11|