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Transport Focus conducts extensive rail passenger satisfaction surveys.
Transport Focus assists passengers in resolving complaints with train companies through an appeals process.
Transport Focus handled 2 complaint appeals in 2015 about Redspottedhanky.com.
Using this graph you can explore the appeals to Redspottedhanky.com.
We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.
|Fares, retailing and refunds||7||6||6||1||1|
|Train service performance||1||1||4||1||0|
Complaint appeals relating to:
|Complaints handling||1||This is down 83% on the previous year|
|Fares, retailing and refunds||1||This is down 83% on the previous year|
|Train service performance||1||This is down 75% on the previous year|
|Accessibility||0||This is the same as the previous year|
|Information||0||This is the same as the previous year|