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Transport Focus conducts extensive rail passenger satisfaction surveys.
Transport Focus assists passengers in resolving complaints with train companies through an appeals process.
Transport Focus handled 5 complaint appeals in 2016 about Network Rail.
Using this graph you can explore the appeals to Network Rail.
We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.
|Safety and security||2||0||0||1||1||5||1||1||1|
|Staff conduct and availability||0||6||8||2||8||2||2||1||0|
Complaint appeals relating to:
|Accessibility||2||This is up 100% on the previous year|
|Complaints handling||2||This is the same as the previous year|
|Safety and security||1||This is the same as the previous year|
|Staff conduct and availability||1||This is down 50% on the previous year|
|Station quality||1||This is down 50% on the previous year|