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Transport Focus conducts extensive rail passenger satisfaction surveys.
Transport Focus assists passengers in resolving complaints with train companies through an appeals process.
Transport Focus handled 8 complaint appeals in 2016 about National Rail Enquiries.
Using this graph you can explore the appeals to National Rail Enquiries.
We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.
|Fares, retailing and refunds||7||12||7||5||4||2||0||3||1|
|Quality on train||0||1||0||0||0||0||0||1||0|
|Staff conduct and availability||4||6||6||4||1||0||3||1||0|
Complaint appeals relating to:
|Complaints handling||3||This is up 100% on the previous year|
|Fares, retailing and refunds||3||This is up 100% on the previous year|
|Information||3||This is up 100% on the previous year|
|Quality on train||1||This is up 100% on the previous year|
|Staff conduct and availability||1||This is down 67% on the previous year|