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National Express East Anglia satisfaction data

Note: National Express East Anglia ceased to exist in February 2012 when Greater Anglia took over the franchise.

Transport Focus conducts extensive rail passenger satisfaction surveys. Using this graph you can explore the satisfaction data that has been gathered on National Express East Anglia.

The top four measures of satisfaction

2012 2013 2014 2015 2016 2017
Autumn Spring Autumn Spring Autumn Spring Autumn Spring Autumn Spring
Overall, how satisfied were passengers with the journey? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
How satisfied were passengers with train punctuality and reliability? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
How good was the cleanliness of the inside of the trains? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
How satisfied were passengers with the value for money of the price of their ticket? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a

To access more detailed data on each satisfaction measure, choose a question:

National Express East Anglia complaints data

Note: National Express East Anglia ceased to exist in February 2012 when Greater Anglia took over the franchise.

Transport Focus assists passengers in resolving complaints with train companies through an appeals process.

Transport Focus handled 0 complaint appeals in 2015 about National Express East Anglia.

Using this graph you can explore the appeals to National Express East Anglia.

Top five reasons for complaint appeals in 2015

We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.

2009 2010 2011 2012
Fares, retailing and refunds 62 87 57 13
Complaints handling 52 76 81 11
Train service performance 56 43 42 8
Staff conduct and availability 22 27 24 6
Quality on train 19 12 16 4

Complaint appeals relating to:

Fares, retailing and refunds 13
Complaints handling 11
Train service performance 8
Staff conduct and availability 6
Quality on train 4