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MyTrainTicket satisfaction data

Transport Focus conducts extensive rail passenger satisfaction surveys.

No NPS satisfaction data available for MyTrainTicket — the survey only collects data from rail operators.

MyTrainTicket complaints data

Transport Focus assists passengers in resolving complaints with train companies through an appeals process.

Transport Focus handled 0 complaint appeals in 2015 about MyTrainTicket.

Using this graph you can explore the appeals to MyTrainTicket.

Top five reasons for complaint appeals in 2015

We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.

2011 2012 2013 2014 2015 2016 2017
Accessibility 0 0 0 0 0 0 0
Complaints handling 3 1 3 1 0 0 0
Fares, retailing and refunds 4 7 4 1 0 0 1
Information 0 0 0 0 0 0 0
Non-train operating company information providers 0 0 1 0 0 0 0

Complaint appeals relating to:

Accessibility 0 This is the same as the previous year
Complaints handling 0 This is down 100% on the previous year
Fares, retailing and refunds 0 This is down 100% on the previous year
Information 0 This is the same as the previous year
Non-train operating company information providers 0 This is the same as the previous year