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Midland Metro satisfaction data

Note: Light rail operator

Transport Focus conducts extensive rail passenger satisfaction surveys. Using this graph you can explore the satisfaction data that has been gathered on Midland Metro.

The top four measures of satisfaction

2012 2013 2014 2015 2016 2017
Autumn Spring Autumn Spring Autumn Spring Autumn Spring Autumn Spring
Overall, how satisfied were passengers with the journey? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
How satisfied were passengers with train punctuality and reliability? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
How good was the cleanliness of the inside of the trains? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
How satisfied were passengers with the value for money of the price of their ticket? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a

To access more detailed data on each satisfaction measure, choose a question:

Midland Metro complaints data

Note: Light rail operator

Transport Focus assists passengers in resolving complaints with train companies through an appeals process.

Transport Focus handled 1 complaint appeal in 2015 about Midland Metro.

Using this graph you can explore the appeals to Midland Metro.

Top five reasons for complaint appeals in 2015

We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.

2015
Complaints handling 2
Fares, retailing and refunds 1
Staff conduct and availability 1
Accessibility 0
Information 0

Complaint appeals relating to:

Complaints handling 2
Fares, retailing and refunds 1
Staff conduct and availability 1
Accessibility 0
Information 0