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Transport Focus conducts extensive rail passenger satisfaction surveys.

No NPS satisfaction data available for — the survey only collects data from rail operators. complaints data

Transport Focus assists passengers in resolving complaints with train companies through an appeals process.

Transport Focus handled 0 complaint appeals in 2016 about

Using this graph you can explore the appeals to

Top five reasons for complaint appeals in 2016

We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.

2013 2014
Complaints handling 1 1
Train service performance 0 1
Accessibility 0 0
Fares, retailing and refunds 0 0
Information 0 0

Complaint appeals relating to:

Complaints handling 1
Train service performance 1
Accessibility 0
Fares, retailing and refunds 0
Information 0