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London Overground satisfaction data

Note: From Autumn 2015 includes the West Anglia route (that used to be part of Abellio Greater Anglia).

Transport Focus conducts extensive rail passenger satisfaction surveys. Using this graph you can explore the satisfaction data that has been gathered on London Overground.

The top four measures of satisfaction

2012 2013 2014 2015 2016 2017
Autumn Spring Autumn Spring Autumn Spring Autumn Spring Autumn Spring
Overall, how satisfied were passengers with the journey? 93% 92% 89% 91% 88% 87% 88% 88% 90% 90%
How satisfied were passengers with train punctuality and reliability? 88% 87% 84% 87% 82% 81% 85% 82% 82% 84%
How good was the cleanliness of the inside of the trains? 93% 91% 91% 92% 89% 88% 89% 88% 87% 87%
How satisfied were passengers with the value for money of the price of their ticket? 57% 48% 53% 56% 49% 54% 50% 51% 54% 55%

To access more detailed data on each satisfaction measure, choose a question:

London Overground complaints data

Note: From Autumn 2015 includes the West Anglia route (that used to be part of Abellio Greater Anglia).

Transport Focus assists passengers in resolving complaints with train companies through an appeals process.

No appeals data available for London Overground.