Please note that this site does not support Internet Explorer versions 7 or 8.
Graphs will not appear, and other elements on the page may be displayed incorrectly.
If you are using IE 9 or later, make sure you turn off "Compatibility View".
Transport Focus conducts extensive rail passenger satisfaction surveys. Using this graph you can explore the satisfaction data that has been gathered on Grand Central Railway.
|Overall, how satisfied were passengers with the journey?||96%||93%||95%||94%||94%||94%||93%||96%||91%||94%|
|How satisfied were passengers with train punctuality and reliability?||94%||93%||88%||90%||96%||96%||92%||96%||82%||96%|
|How good was the cleanliness of the inside of the trains?||89%||85%||89%||89%||84%||87%||90%||89%||89%||87%|
|How satisfied were passengers with the value for money of the price of their ticket?||73%||75%||78%||78%||79%||76%||76%||73%||68%||78%|
Transport Focus assists passengers in resolving complaints with train companies through an appeals process.
Transport Focus handled 12 complaint appeals in 2016 about Grand Central Railway.
Using this graph you can explore the appeals to Grand Central Railway.
We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.
|Quality on train||1||11||16||25||15||23||16||9||1|
|Fares, retailing and refunds||2||5||11||25||7||10||5||3||2|
|Train service performance||1||10||14||30||10||14||7||3||8|
Complaint appeals relating to:
|Quality on train||9||This is down 44% on the previous year|
|Complaints handling||4||This is down 69% on the previous year|
|Fares, retailing and refunds||3||This is down 40% on the previous year|
|Train service performance||3||This is down 57% on the previous year|
|Information||2||This is down 33% on the previous year|