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Transport Focus conducts extensive rail passenger satisfaction surveys. Using this graph you can explore the satisfaction data that has been gathered on Grand Central Railway.
|Overall, how satisfied were passengers with the journey?||96%||93%||95%||94%||94%||94%||93%||96%||91%||94%|
|How satisfied were passengers with train punctuality and reliability?||94%||93%||88%||90%||96%||96%||92%||96%||82%||96%|
|How good was the cleanliness of the inside of the trains?||89%||85%||89%||89%||84%||87%||90%||89%||89%||87%|
|How satisfied were passengers with the value for money of the price of their ticket?||73%||75%||78%||78%||79%||76%||76%||73%||68%||78%|
Transport Focus assists passengers in resolving complaints with train companies through an appeals process.
Transport Focus handled 26 complaint appeals in 2015 about Grand Central Railway.
Using this graph you can explore the appeals to Grand Central Railway.
We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.
|Quality on train||1||11||16||25||15||23||16||7||0|
|Train service performance||1||10||14||30||10||14||7||2||0|
|Fares, retailing and refunds||2||5||11||25||7||10||5||2||1|
Complaint appeals relating to:
|Quality on train||16||This is down 30% on the previous year|
|Complaints handling||13||This is down 24% on the previous year|
|Train service performance||7||This is down 50% on the previous year|
|Fares, retailing and refunds||5||This is down 50% on the previous year|
|Information||3||This is the same as the previous year|