Please note that this site does not support Internet Explorer versions 7 or 8.

Graphs will not appear, and other elements on the page may be displayed incorrectly.

We recommend upgrading to the latest Internet Explorer, Google Chrome, or Firefox.

If you are using IE 9 or later, make sure you turn off "Compatibility View".

Caledonian Sleeper satisfaction data

Transport Focus conducts extensive rail passenger satisfaction surveys. Using this graph you can explore the satisfaction data that has been gathered on Caledonian Sleeper.

The top four measures of satisfaction

2012 2013 2014 2015 2016
Spring Autumn Spring Autumn Spring Autumn Spring Autumn Spring Autumn
Overall, how satisfied were passengers with the journey? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
How satisfied were passengers with train punctuality and reliability? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
How good was the cleanliness of the inside of the trains? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
How satisfied were passengers with the value for money of the price of their ticket? n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a

To access more detailed data on each satisfaction measure, choose a question:

Caledonian Sleeper complaints data

Transport Focus assists passengers in resolving complaints with train companies through an appeals process.

Transport Focus handled 11 complaint appeals in 2015 about Caledonian Sleeper.

Using this graph you can explore the appeals to Caledonian Sleeper.

Top five reasons for complaint appeals in 2015

We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.

2015 2016
Fares, retailing and refunds 6 0
Complaints handling 5 5
Staff conduct and availability 5 1
Train service performance 4 4
Information 2 0

Complaint appeals relating to:

Fares, retailing and refunds 6
Complaints handling 5
Staff conduct and availability 5
Train service performance 4
Information 2