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Transport Focus conducts extensive rail passenger satisfaction surveys. Using this graph you can explore the satisfaction data that has been gathered on Caledonian Sleeper.
|Overall, how satisfied were passengers with the journey?||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a|
|How satisfied were passengers with train punctuality and reliability?||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a|
|How good was the cleanliness of the inside of the trains?||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a|
|How satisfied were passengers with the value for money of the price of their ticket?||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a|
Transport Focus assists passengers in resolving complaints with train companies through an appeals process.
Transport Focus handled 14 complaint appeals in 2016 about Caledonian Sleeper.
Using this graph you can explore the appeals to Caledonian Sleeper.
We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.
|Train service performance||4||8||0|
|Quality on train||1||6||2|
|Staff conduct and availability||5||1||0|
Complaint appeals relating to:
|Complaints handling||12||This is up 140% on the previous year|
|Train service performance||8||This is up 100% on the previous year|
|Quality on train||6||This is up 500% on the previous year|
|Staff conduct and availability||1||This is down 80% on the previous year|
|Accessibility||0||This is the same as the previous year|