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Transport Focus conducts extensive rail passenger satisfaction surveys.
Transport Focus assists passengers in resolving complaints with train companies through an appeals process.
Transport Focus handled 9 complaint appeals in 2015 about Association of Train Operating Companies (ATOC).
Using this graph you can explore the appeals to Association of Train Operating Companies (ATOC).
We label each complaint appeal based on what it is about. Each can have more than one reason and therefore the number of reasons will normally be more than the number of appeals. We have more reasons available for analysis in complaints data explorer.
|Fares, retailing and refunds||11||14||11||17||28||10||11||2|
|Staff conduct and availability||1||0||0||1||0||0||1||0|
Complaint appeals relating to:
|Fares, retailing and refunds||11||This is up 10% on the previous year|
|Complaints handling||1||This is down 67% on the previous year|
|Information||1||This is up 100% on the previous year|
|Staff conduct and availability||1||This is up 100% on the previous year|
|Accessibility||0||This is the same as the previous year|