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Download our data

On this page you can download National Rail Passenger Survey, weighted survey statistics and complaint appeal information mediated by Transport Focus.

2017

National Rail Passenger Survey

Complaint appeals

Complaints about how Transport Focus resolved a complaint appeal

2016

National Rail Passenger Survey

Complaint appeals

Complaints about how Transport Focus resolved a complaint appeal

2015

National Rail Passenger Survey

Complaint appeals

Complaints about how Transport Focus resolved a complaint appeal

2014

National Rail Passenger Survey

Complaint appeals

Complaints about how Transport Focus resolved a complaint appeal

2013

National Rail Passenger Survey

Complaint appeals

Complaints about how Transport Focus resolved a complaint appeal

2012

National Rail Passenger Survey

Complaint appeals

Complaints about how Transport Focus resolved a complaint appeal

2011

National Rail Passenger Survey

Complaint appeals

Complaints about how Transport Focus resolved a complaint appeal

2010

National Rail Passenger Survey

Complaint appeals

Complaints about how Transport Focus resolved a complaint appeal

2009

National Rail Passenger Survey

Complaint appeals

Complaints about how Transport Focus resolved a complaint appeal

2008

National Rail Passenger Survey

2007

National Rail Passenger Survey

2006

National Rail Passenger Survey

2005

National Rail Passenger Survey

2004

National Rail Passenger Survey

2003

National Rail Passenger Survey

Disclaimer and licensing

We make every effort to ensure that data we publish in this database is accurate and helpful, but we cannot accept liability for any errors or omissions that do arise. If you require further or more detailed information you are advised to contact us for advice.

This satisfaction and complaint database is made available under the Open Database License. Any rights in individual contents of the database are licensed under the Database Contents License.