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Trent Barton
in 2016

Overall satisfaction

93%

Value for money

73%

Punctuality

79%

On bus journey time

86%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 92% 96% 93% 2%
Value for money (fare payers only) 68% 58% 73% 14%
Punctuality of the bus 85% 82% 79% 12%
On bus journey time 88% 94% 86% 4%
The bus stop
Bus stop overall 90% 84% 89% 3%
Distance from journey start 89% 87% 90% 3%
Convenience/accessibility 92% 90% 90% 4%
General condition 83% 80% 81% 5%
Freedom from graffiti/vandalism 86% 78% 85% 7%
Freedom from litter 83% 78% 87% 2%
Information provided 85% 80% 84% 6%
Personal safety 83% 78% 82% 3%
Time waiting for the bus 83% 82% 81% 6%
The bus
Exterior route/destination information 94% 91% 89% 1%
Exterior cleanliness/condition 94% 89% 95% 1%
Ease of getting on and off 96% 94% 93% 1%
Time taken to board 96% 99% 96% 0%
Interior cleanliness/condition 95% 90% 95% 1%
Information provided inside 88% 86% 86% 1%
Availability of seating or space to stand 86% 96% 90% 3%
Comfort of the seats 89% 84% 92% 2%
Amount of personal space 82% 86% 81% 8%
Provision of grab rails to stand/move 87% 93% 85% 4%
Temperature inside 81% 87% 85% 6%
Personal security 89% 92% 92% 3%
The bus driver
Nearness to kerb at the bus stop 95% 96% 96% 0%
Appearance 95% 96% 94% 0%
Greeting/welcome 95% 93% 92% 1%
Helpfulness/attitude 91% 92% 92% 1%
Time given to get to seat 90% 90% 88% 4%
Smoothness/freedom from jolting 82% 90% 86% 6%
Safety of the driving 92% 93% 93% 1%