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Stagecoach in Tyne & Wear (Nexus)
in 2016

Overall satisfaction

87%

Value for money

74%

Punctuality

75%

On bus journey time

86%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 89% 85% 87% 4%
Value for money (fare payers only) 67% 68% 74% 9%
Punctuality of the bus 75% 70% 75% 14%
On bus journey time 93% 87% 86% 3%
The bus stop
Bus stop overall 81% 80% 76% 8%
Distance from journey start 87% 84% 89% 5%
Convenience/accessibility 90% 88% 90% 4%
General condition 75% 75% 68% 13%
Freedom from graffiti/vandalism 77% 73% 72% 13%
Freedom from litter 70% 68% 63% 23%
Information provided 79% 77% 82% 5%
Personal safety 80% 79% 81% 9%
Time waiting for the bus 77% 73% 72% 17%
The bus
Exterior route/destination information 85% 84% 86% 2%
Exterior cleanliness/condition 79% 77% 77% 7%
Ease of getting on and off 93% 92% 88% 3%
Time taken to board 93% 91% 88% 2%
Interior cleanliness/condition 77% 76% 81% 9%
Information provided inside 66% 63% 75% 5%
Availability of seating or space to stand 90% 91% 86% 6%
Comfort of the seats 80% 77% 81% 9%
Amount of personal space 82% 77% 76% 13%
Provision of grab rails to stand/move 87% 86% 84% 5%
Temperature inside 81% 80% 75% 10%
Personal security 89% 85% 85% 4%
The bus driver
Nearness to kerb at the bus stop 92% 92% 88% 2%
Appearance 89% 89% 91% 2%
Greeting/welcome 67% 67% 71% 7%
Helpfulness/attitude 70% 71% 74% 6%
Time given to get to seat 73% 73% 69% 12%
Smoothness/freedom from jolting 72% 75% 74% 11%
Safety of the driving 87% 85% 80% 6%