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Stagecoach in Tees Valley Group
in 2016

Overall satisfaction

89%

Value for money

71%

Punctuality

72%

On bus journey time

87%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 88% 90% 89% 4%
Value for money (fare payers only) 66% 77% 71% 13%
Punctuality of the bus 79% 81% 72% 16%
On bus journey time 87% 91% 87% 5%
The bus stop
Bus stop overall 76% 78% 77% 9%
Distance from journey start 88% 85% 87% 4%
Convenience/accessibility 91% 91% 90% 2%
General condition 70% 73% 75% 10%
Freedom from graffiti/vandalism 74% 77% 77% 8%
Freedom from litter 73% 76% 74% 11%
Information provided 71% 72% 76% 13%
Personal safety 76% 83% 78% 6%
Time waiting for the bus 83% 81% 74% 15%
The bus
Exterior route/destination information 86% 89% 85% 2%
Exterior cleanliness/condition 83% 84% 82% 5%
Ease of getting on and off 93% 94% 93% 1%
Time taken to board 91% 95% 91% 1%
Interior cleanliness/condition 80% 85% 81% 7%
Information provided inside 71% 75% 72% 6%
Availability of seating or space to stand 89% 93% 88% 5%
Comfort of the seats 74% 83% 79% 7%
Amount of personal space 73% 80% 77% 8%
Provision of grab rails to stand/move 85% 88% 86% 4%
Temperature inside 76% 84% 80% 7%
Personal security 82% 89% 88% 2%
The bus driver
Nearness to kerb at the bus stop 92% 92% 94% 1%
Appearance 90% 93% 92% 1%
Greeting/welcome 75% 81% 78% 6%
Helpfulness/attitude 73% 81% 79% 4%
Time given to get to seat 75% 86% 84% 6%
Smoothness/freedom from jolting 76% 80% 81% 5%
Safety of the driving 87% 90% 91% 1%