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Stagecoach in South Yorkshire (SYPTE)
in 2016

Overall satisfaction

89%

Value for money

68%

Punctuality

83%

On bus journey time

84%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 88% 88% 89% 4%
Value for money (fare payers only) 71% 71% 68% 15%
Punctuality of the bus 85% 79% 83% 5%
On bus journey time 89% 86% 84% 4%
The bus stop
Bus stop overall 82% 80% 75% 10%
Distance from journey start 87% 84% 84% 5%
Convenience/accessibility 88% 86% 86% 5%
General condition 78% 74% 70% 12%
Freedom from graffiti/vandalism 80% 80% 73% 11%
Freedom from litter 74% 73% 64% 17%
Information provided 75% 73% 71% 14%
Personal safety 76% 78% 82% 6%
Time waiting for the bus 86% 79% 79% 6%
The bus
Exterior route/destination information 89% 86% 82% 3%
Exterior cleanliness/condition 82% 80% 80% 6%
Ease of getting on and off 93% 93% 91% 1%
Time taken to board 93% 92% 90% 2%
Interior cleanliness/condition 81% 80% 79% 12%
Information provided inside 68% 67% 69% 8%
Availability of seating or space to stand 92% 89% 88% 5%
Comfort of the seats 80% 75% 76% 8%
Amount of personal space 79% 74% 75% 11%
Provision of grab rails to stand/move 87% 86% 86% 4%
Temperature inside 82% 79% 79% 7%
Personal security 83% 85% 84% 3%
The bus driver
Nearness to kerb at the bus stop 95% 92% 89% 2%
Appearance 90% 86% 89% 1%
Greeting/welcome 74% 74% 71% 7%
Helpfulness/attitude 74% 75% 73% 6%
Time given to get to seat 79% 76% 78% 7%
Smoothness/freedom from jolting 77% 76% 78% 9%
Safety of the driving 88% 89% 89% 1%