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Stagecoach in Oxfordshire
in 2016

Overall satisfaction

89%

Value for money

58%

Punctuality

71%

On bus journey time

83%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 87% 88% 89% 4%
Value for money (fare payers only) 58% 57% 58% 24%
Punctuality of the bus 74% 75% 71% 14%
On bus journey time 84% 83% 83% 6%
The bus stop
Bus stop overall 80% 81% 83% 6%
Distance from journey start 81% 84% 88% 4%
Convenience/accessibility 87% 89% 88% 6%
General condition 72% 71% 74% 10%
Freedom from graffiti/vandalism 77% 79% 81% 7%
Freedom from litter 73% 76% 73% 8%
Information provided 74% 70% 70% 13%
Personal safety 79% 78% 79% 5%
Time waiting for the bus 78% 76% 71% 12%
The bus
Exterior route/destination information 88% 87% 85% 2%
Exterior cleanliness/condition 81% 83% 86% 2%
Ease of getting on and off 93% 92% 93% 2%
Time taken to board 90% 92% 93% 2%
Interior cleanliness/condition 81% 83% 86% 7%
Information provided inside 65% 64% 66% 6%
Availability of seating or space to stand 91% 90% 91% 3%
Comfort of the seats 82% 81% 81% 6%
Amount of personal space 78% 79% 78% 8%
Provision of grab rails to stand/move 84% 86% 82% 4%
Temperature inside 81% 80% 74% 10%
Personal security 86% 88% 87% 2%
The bus driver
Nearness to kerb at the bus stop 94% 94% 94% 1%
Appearance 92% 90% 91% 0%
Greeting/welcome 80% 79% 79% 5%
Helpfulness/attitude 81% 80% 85% 4%
Time given to get to seat 82% 82% 82% 5%
Smoothness/freedom from jolting 79% 76% 76% 8%
Safety of the driving 91% 89% 92% 0%