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Stagecoach in Nottinghamshire
in 2016

Overall satisfaction

90%

Value for money

68%

Punctuality

78%

On bus journey time

91%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 94% 92% 90% 1%
Value for money (fare payers only) 62% 62% 68% 24%
Punctuality of the bus 85% 78% 78% 11%
On bus journey time 91% 92% 91% 2%
The bus stop
Bus stop overall 85% 75% 78% 8%
Distance from journey start 86% 86% 89% 5%
Convenience/accessibility 91% 91% 93% 1%
General condition 75% 71% 72% 9%
Freedom from graffiti/vandalism 75% 76% 78% 7%
Freedom from litter 72% 73% 71% 13%
Information provided 76% 71% 71% 16%
Personal safety 77% 80% 81% 5%
Time waiting for the bus 83% 80% 81% 7%
The bus
Exterior route/destination information 89% 88% 92% 2%
Exterior cleanliness/condition 86% 79% 82% 7%
Ease of getting on and off 94% 93% 94% 2%
Time taken to board 95% 94% 92% 2%
Interior cleanliness/condition 84% 77% 76% 10%
Information provided inside 74% 69% 75% 5%
Availability of seating or space to stand 89% 90% 88% 3%
Comfort of the seats 78% 76% 73% 12%
Amount of personal space 77% 79% 82% 8%
Provision of grab rails to stand/move 88% 86% 88% 4%
Temperature inside 78% 80% 75% 10%
Personal security 88% 89% 88% 1%
The bus driver
Nearness to kerb at the bus stop 96% 94% 93% 2%
Appearance 95% 94% 92% 2%
Greeting/welcome 84% 82% 81% 5%
Helpfulness/attitude 85% 84% 82% 4%
Time given to get to seat 88% 84% 85% 4%
Smoothness/freedom from jolting 81% 78% 80% 6%
Safety of the driving 91% 88% 89% 2%