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Stagecoach in Merseyside (Merseytravel)
in 2016

Overall satisfaction

87%

Value for money

76%

Punctuality

78%

On bus journey time

86%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 89% 90% 87% 2%
Value for money (fare payers only) 75% 81% 76% 9%
Punctuality of the bus 76% 81% 78% 9%
On bus journey time 85% 88% 86% 4%
The bus stop
Bus stop overall 82% 81% 83% 5%
Distance from journey start 86% 88% 86% 5%
Convenience/accessibility 90% 90% 89% 2%
General condition 80% 80% 81% 5%
Freedom from graffiti/vandalism 81% 83% 81% 8%
Freedom from litter 74% 74% 76% 9%
Information provided 76% 77% 73% 10%
Personal safety 81% 81% 79% 3%
Time waiting for the bus 79% 83% 83% 8%
The bus
Exterior route/destination information 85% 88% 85% 2%
Exterior cleanliness/condition 83% 87% 84% 5%
Ease of getting on and off 90% 93% 91% 2%
Time taken to board 88% 94% 90% 2%
Interior cleanliness/condition 82% 83% 83% 9%
Information provided inside 71% 74% 72% 4%
Availability of seating or space to stand 86% 89% 91% 2%
Comfort of the seats 79% 82% 85% 4%
Amount of personal space 74% 77% 83% 6%
Provision of grab rails to stand/move 81% 87% 89% 3%
Temperature inside 74% 79% 81% 6%
Personal security 82% 85% 89% 2%
The bus driver
Nearness to kerb at the bus stop 94% 92% 94% 2%
Appearance 90% 91% 91% 1%
Greeting/welcome 71% 77% 74% 5%
Helpfulness/attitude 73% 79% 78% 4%
Time given to get to seat 74% 80% 81% 4%
Smoothness/freedom from jolting 76% 79% 80% 6%
Safety of the driving 89% 90% 89% 1%