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Stagecoach in Greater Manchester (TfGM)
in 2016

Overall satisfaction

82%

Value for money

71%

Punctuality

66%

On bus journey time

75%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 86% 81% 82% 6%
Value for money (fare payers only) 74% 69% 71% 13%
Punctuality of the bus 75% 71% 66% 20%
On bus journey time 82% 79% 75% 11%
The bus stop
Bus stop overall 81% 78% 80% 6%
Distance from journey start 85% 85% 85% 5%
Convenience/accessibility 87% 87% 89% 4%
General condition 74% 72% 70% 10%
Freedom from graffiti/vandalism 77% 76% 77% 7%
Freedom from litter 71% 66% 69% 14%
Information provided 71% 67% 70% 11%
Personal safety 78% 76% 76% 5%
Time waiting for the bus 80% 75% 68% 17%
The bus
Exterior route/destination information 83% 83% 85% 3%
Exterior cleanliness/condition 81% 76% 76% 8%
Ease of getting on and off 89% 87% 90% 3%
Time taken to board 89% 87% 88% 3%
Interior cleanliness/condition 74% 70% 71% 13%
Information provided inside 59% 62% 61% 8%
Availability of seating or space to stand 86% 84% 84% 7%
Comfort of the seats 76% 73% 78% 9%
Amount of personal space 74% 70% 72% 13%
Provision of grab rails to stand/move 82% 83% 81% 5%
Temperature inside 75% 73% 77% 9%
Personal security 82% 80% 81% 3%
The bus driver
Nearness to kerb at the bus stop 92% 91% 89% 2%
Appearance 89% 90% 87% 1%
Greeting/welcome 70% 66% 64% 9%
Helpfulness/attitude 73% 67% 65% 7%
Time given to get to seat 75% 70% 70% 11%
Smoothness/freedom from jolting 75% 70% 71% 10%
Safety of the driving 86% 86% 87% 2%