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Stagecoach West
in 2016

Overall satisfaction

88%

Value for money

66%

Punctuality

78%

On bus journey time

86%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 88% 3%
Value for money (fare payers only) 66% 18%
Punctuality of the bus 78% 11%
On bus journey time 86% 6%
The bus stop
Bus stop overall 78% 7%
Distance from journey start 86% 4%
Convenience/accessibility 87% 4%
General condition 69% 12%
Freedom from graffiti/vandalism 77% 7%
Freedom from litter 72% 11%
Information provided 66% 14%
Personal safety 78% 6%
Time waiting for the bus 76% 9%
The bus
Exterior route/destination information 84% 4%
Exterior cleanliness/condition 80% 6%
Ease of getting on and off 92% 2%
Time taken to board 91% 2%
Interior cleanliness/condition 81% 9%
Information provided inside 63% 8%
Availability of seating or space to stand 88% 5%
Comfort of the seats 77% 9%
Amount of personal space 80% 9%
Provision of grab rails to stand/move 86% 3%
Temperature inside 79% 7%
Personal security 88% 2%
The bus driver
Nearness to kerb at the bus stop 92% 1%
Appearance 91% 1%
Greeting/welcome 83% 5%
Helpfulness/attitude 83% 4%
Time given to get to seat 87% 4%
Smoothness/freedom from jolting 80% 7%
Safety of the driving 90% 2%