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Stagecoach South West
in 2016

Overall satisfaction

89%

Value for money

62%

Punctuality

74%

On bus journey time

85%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 89% 3%
Value for money (fare payers only) 62% 21%
Punctuality of the bus 74% 11%
On bus journey time 85% 4%
The bus stop
Bus stop overall 81% 5%
Distance from journey start 88% 4%
Convenience/accessibility 91% 3%
General condition 74% 9%
Freedom from graffiti/vandalism 81% 6%
Freedom from litter 74% 11%
Information provided 72% 12%
Personal safety 81% 6%
Time waiting for the bus 74% 10%
The bus
Exterior route/destination information 89% 2%
Exterior cleanliness/condition 86% 2%
Ease of getting on and off 95% 1%
Time taken to board 93% 2%
Interior cleanliness/condition 83% 7%
Information provided inside 61% 6%
Availability of seating or space to stand 89% 5%
Comfort of the seats 80% 7%
Amount of personal space 79% 8%
Provision of grab rails to stand/move 89% 3%
Temperature inside 81% 6%
Personal security 90% 1%
The bus driver
Nearness to kerb at the bus stop 94% 1%
Appearance 90% 2%
Greeting/welcome 79% 4%
Helpfulness/attitude 80% 4%
Time given to get to seat 86% 5%
Smoothness/freedom from jolting 80% 8%
Safety of the driving 91% 2%