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Stagecoach South East
in 2016

Overall satisfaction

80%

Value for money

55%

Punctuality

61%

On bus journey time

80%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 80% 6%
Value for money (fare payers only) 55% 25%
Punctuality of the bus 61% 19%
On bus journey time 80% 3%
The bus stop
Bus stop overall 75% 8%
Distance from journey start 86% 5%
Convenience/accessibility 90% 3%
General condition 73% 13%
Freedom from graffiti/vandalism 74% 11%
Freedom from litter 67% 17%
Information provided 68% 13%
Personal safety 72% 7%
Time waiting for the bus 65% 15%
The bus
Exterior route/destination information 84% 2%
Exterior cleanliness/condition 74% 6%
Ease of getting on and off 81% 3%
Time taken to board 79% 6%
Interior cleanliness/condition 76% 11%
Information provided inside 64% 7%
Availability of seating or space to stand 82% 3%
Comfort of the seats 68% 9%
Amount of personal space 67% 13%
Provision of grab rails to stand/move 77% 4%
Temperature inside 71% 9%
Personal security 79% 4%
The bus driver
Nearness to kerb at the bus stop 86% 2%
Appearance 82% 1%
Greeting/welcome 66% 9%
Helpfulness/attitude 67% 9%
Time given to get to seat 67% 9%
Smoothness/freedom from jolting 67% 13%
Safety of the driving 78% 5%