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Stagecoach in Lincolnshires
in 2016

Overall satisfaction

90%

Value for money

71%

Punctuality

77%

On bus journey time

82%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 90% 2%
Value for money (fare payers only) 71% 15%
Punctuality of the bus 77% 14%
On bus journey time 82% 9%
The bus stop
Bus stop overall 76% 8%
Distance from journey start 89% 4%
Convenience/accessibility 87% 4%
General condition 73% 12%
Freedom from graffiti/vandalism 75% 11%
Freedom from litter 73% 10%
Information provided 71% 14%
Personal safety 78% 5%
Time waiting for the bus 76% 13%
The bus
Exterior route/destination information 81% 4%
Exterior cleanliness/condition 80% 5%
Ease of getting on and off 92% 2%
Time taken to board 92% 1%
Interior cleanliness/condition 83% 8%
Information provided inside 68% 7%
Availability of seating or space to stand 88% 4%
Comfort of the seats 80% 10%
Amount of personal space 75% 11%
Provision of grab rails to stand/move 84% 4%
Temperature inside 83% 5%
Personal security 88% 2%
The bus driver
Nearness to kerb at the bus stop 92% 2%
Appearance 93% 1%
Greeting/welcome 84% 4%
Helpfulness/attitude 82% 5%
Time given to get to seat 86% 5%
Smoothness/freedom from jolting 79% 8%
Safety of the driving 90% 3%