Please note that this site does not support Internet Explorer versions 7 or 8.

Graphs will not appear, and other elements on the page may be displayed incorrectly.

We recommend upgrading to the latest Internet Explorer, Google Chrome, or Firefox.

If you are using IE 9 or later, make sure you turn off "Compatibility View".

Stagecoach Cumbria & North Lancashire
in 2016

Overall satisfaction

87%

Value for money

60%

Punctuality

78%

On bus journey time

86%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 87% 2%
Value for money (fare payers only) 60% 20%
Punctuality of the bus 78% 9%
On bus journey time 86% 4%
The bus stop
Bus stop overall 80% 8%
Distance from journey start 86% 2%
Convenience/accessibility 92% 2%
General condition 75% 11%
Freedom from graffiti/vandalism 77% 10%
Freedom from litter 77% 13%
Information provided 77% 11%
Personal safety 83% 4%
Time waiting for the bus 79% 9%
The bus
Exterior route/destination information 89% 1%
Exterior cleanliness/condition 86% 3%
Ease of getting on and off 96% 1%
Time taken to board 94% 2%
Interior cleanliness/condition 87% 3%
Information provided inside 73% 4%
Availability of seating or space to stand 89% 6%
Comfort of the seats 81% 5%
Amount of personal space 77% 9%
Provision of grab rails to stand/move 90% 4%
Temperature inside 84% 8%
Personal security 90% 1%
The bus driver
Nearness to kerb at the bus stop 93% 2%
Appearance 88% 2%
Greeting/welcome 77% 10%
Helpfulness/attitude 80% 8%
Time given to get to seat 85% 6%
Smoothness/freedom from jolting 83% 9%
Safety of the driving 89% 2%