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Southern Vectis
in 2016

Overall satisfaction

91%

Value for money

43%

Punctuality

82%

On bus journey time

88%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 89% 89% 91% 2%
Value for money (fare payers only) 37% 46% 43% 40%
Punctuality of the bus 86% 84% 82% 8%
On bus journey time 90% 87% 88% 2%
The bus stop
Bus stop overall 77% 81% 83% 5%
Distance from journey start 86% 81% 87% 6%
Convenience/accessibility 90% 88% 90% 3%
General condition 74% 68% 74% 9%
Freedom from graffiti/vandalism 80% 77% 76% 10%
Freedom from litter 68% 70% 79% 10%
Information provided 75% 75% 74% 11%
Personal safety 80% 80% 80% 6%
Time waiting for the bus 81% 84% 83% 6%
The bus
Exterior route/destination information 90% 86% 95% 2%
Exterior cleanliness/condition 82% 85% 90% 4%
Ease of getting on and off 90% 89% 93% 2%
Time taken to board 89% 91% 94% 2%
Interior cleanliness/condition 85% 81% 87% 5%
Information provided inside 66% 59% 68% 8%
Availability of seating or space to stand 90% 86% 87% 4%
Comfort of the seats 81% 75% 82% 7%
Amount of personal space 77% 80% 79% 10%
Provision of grab rails to stand/move 83% 87% 82% 6%
Temperature inside 78% 83% 78% 5%
Personal security 87% 87% 87% 4%
The bus driver
Nearness to kerb at the bus stop 92% 93% 95% 1%
Appearance 92% 92% 95% 0%
Greeting/welcome 79% 82% 87% 4%
Helpfulness/attitude 76% 82% 88% 3%
Time given to get to seat 82% 85% 91% 3%
Smoothness/freedom from jolting 70% 79% 83% 8%
Safety of the driving 85% 89% 91% 2%