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Rosso Buses
in 2016

Overall satisfaction

83%

Value for money

56%

Punctuality

76%

On bus journey time

83%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 83% 7%
Value for money (fare payers only) 56% 27%
Punctuality of the bus 76% 14%
On bus journey time 83% 4%
The bus stop
Bus stop overall 77% 11%
Distance from journey start 88% 5%
Convenience/accessibility 89% 4%
General condition 69% 18%
Freedom from graffiti/vandalism 77% 13%
Freedom from litter 73% 15%
Information provided 66% 22%
Personal safety 77% 7%
Time waiting for the bus 73% 12%
The bus
Exterior route/destination information 90% 2%
Exterior cleanliness/condition 80% 7%
Ease of getting on and off 91% 4%
Time taken to board 89% 3%
Interior cleanliness/condition 83% 9%
Information provided inside 58% 14%
Availability of seating or space to stand 88% 4%
Comfort of the seats 72% 13%
Amount of personal space 79% 11%
Provision of grab rails to stand/move 88% 5%
Temperature inside 75% 12%
Personal security 86% 3%
The bus driver
Nearness to kerb at the bus stop 91% 1%
Appearance 88% 2%
Greeting/welcome 79% 8%
Helpfulness/attitude 77% 10%
Time given to get to seat 81% 10%
Smoothness/freedom from jolting 73% 13%
Safety of the driving 90% 6%