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Reading Buses
in 2016

Overall satisfaction

93%

Value for money

63%

Punctuality

79%

On bus journey time

87%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 89% 93% 93% 2%
Value for money (fare payers only) 62% 69% 63% 19%
Punctuality of the bus 74% 81% 79% 11%
On bus journey time 85% 86% 87% 4%
The bus stop
Bus stop overall 83% 85% 87% 4%
Distance from journey start 87% 90% 90% 4%
Convenience/accessibility 90% 90% 91% 3%
General condition 76% 79% 81% 6%
Freedom from graffiti/vandalism 81% 86% 85% 4%
Freedom from litter 73% 80% 78% 7%
Information provided 79% 83% 83% 6%
Personal safety 79% 83% 82% 4%
Time waiting for the bus 75% 81% 80% 9%
The bus
Exterior route/destination information 87% 91% 90% 2%
Exterior cleanliness/condition 87% 89% 88% 2%
Ease of getting on and off 93% 94% 94% 1%
Time taken to board 91% 92% 93% 2%
Interior cleanliness/condition 82% 89% 84% 5%
Information provided inside 85% 86% 85% 2%
Availability of seating or space to stand 89% 90% 92% 4%
Comfort of the seats 81% 85% 84% 6%
Amount of personal space 77% 80% 84% 7%
Provision of grab rails to stand/move 87% 88% 89% 3%
Temperature inside 79% 83% 85% 6%
Personal security 88% 88% 89% 2%
The bus driver
Nearness to kerb at the bus stop 94% 96% 94% 1%
Appearance 91% 93% 92% 1%
Greeting/welcome 82% 86% 84% 5%
Helpfulness/attitude 81% 85% 84% 3%
Time given to get to seat 84% 85% 85% 4%
Smoothness/freedom from jolting 82% 83% 84% 6%
Safety of the driving 90% 92% 92% 2%