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Plymouth Citybus
in 2016

Overall satisfaction

90%

Value for money

61%

Punctuality

75%

On bus journey time

85%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 93% 84% 90% 3%
Value for money (fare payers only) 62% 56% 61% 21%
Punctuality of the bus 85% 65% 75% 14%
On bus journey time 90% 81% 85% 5%
The bus stop
Bus stop overall 85% 79% 84% 5%
Distance from journey start 86% 83% 85% 4%
Convenience/accessibility 90% 82% 87% 2%
General condition 82% 76% 73% 6%
Freedom from graffiti/vandalism 87% 82% 84% 5%
Freedom from litter 80% 75% 74% 11%
Information provided 82% 75% 77% 7%
Personal safety 84% 81% 80% 5%
Time waiting for the bus 83% 68% 72% 13%
The bus
Exterior route/destination information 89% 80% 82% 4%
Exterior cleanliness/condition 84% 79% 81% 5%
Ease of getting on and off 93% 90% 91% 3%
Time taken to board 94% 89% 91% 3%
Interior cleanliness/condition 86% 80% 85% 4%
Information provided inside 68% 62% 65% 7%
Availability of seating or space to stand 90% 81% 89% 5%
Comfort of the seats 80% 71% 77% 11%
Amount of personal space 81% 69% 78% 11%
Provision of grab rails to stand/move 87% 80% 86% 4%
Temperature inside 79% 75% 77% 9%
Personal security 85% 84% 83% 4%
The bus driver
Nearness to kerb at the bus stop 92% 90% 92% 2%
Appearance 91% 87% 91% 2%
Greeting/welcome 85% 80% 83% 6%
Helpfulness/attitude 84% 80% 81% 6%
Time given to get to seat 88% 86% 87% 4%
Smoothness/freedom from jolting 81% 79% 80% 8%
Safety of the driving 92% 90% 89% 3%