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Oxford Bus Park and Ride
in 2016

Overall satisfaction

93%

Value for money

66%

Punctuality

84%

On bus journey time

88%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 96% 92% 93% 3%
Value for money (fare payers only) 74% 67% 66% 14%
Punctuality of the bus 90% 76% 84% 7%
On bus journey time 91% 87% 88% 5%
The bus stop
Bus stop overall 94% 88% 90% 2%
Distance from journey start 85% 81% 83% 3%
Convenience/accessibility 94% 88% 92% 3%
General condition 94% 83% 90% 1%
Freedom from graffiti/vandalism 95% 90% 94% 0%
Freedom from litter 92% 88% 89% 4%
Information provided 88% 73% 82% 5%
Personal safety 90% 86% 88% 2%
Time waiting for the bus 89% 77% 83% 7%
The bus
Exterior route/destination information 92% 84% 92% 1%
Exterior cleanliness/condition 94% 91% 90% 3%
Ease of getting on and off 98% 96% 97% 1%
Time taken to board 95% 93% 95% 2%
Interior cleanliness/condition 94% 94% 93% 3%
Information provided inside 76% 67% 74% 3%
Availability of seating or space to stand 98% 92% 97% 1%
Comfort of the seats 90% 86% 91% 2%
Amount of personal space 86% 82% 88% 2%
Provision of grab rails to stand/move 91% 90% 94% 1%
Temperature inside 89% 83% 85% 6%
Personal security 94% 92% 94% 0%
The bus driver
Nearness to kerb at the bus stop 95% 94% 97% 0%
Appearance 91% 91% 94% 1%
Greeting/welcome 78% 82% 86% 2%
Helpfulness/attitude 77% 84% 85% 1%
Time given to get to seat 86% 84% 91% 1%
Smoothness/freedom from jolting 81% 81% 86% 5%
Safety of the driving 92% 92% 95% 0%