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Oxford Bus Company in Oxfordshire
in 2016

Overall satisfaction

91%

Value for money

62%

Punctuality

67%

On bus journey time

85%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 86% 91% 91% 3%
Value for money (fare payers only) 59% 64% 62% 17%
Punctuality of the bus 68% 75% 67% 15%
On bus journey time 83% 83% 85% 6%
The bus stop
Bus stop overall 85% 89% 84% 5%
Distance from journey start 87% 84% 87% 3%
Convenience/accessibility 93% 85% 86% 5%
General condition 78% 79% 77% 8%
Freedom from graffiti/vandalism 79% 84% 85% 5%
Freedom from litter 73% 80% 80% 8%
Information provided 75% 76% 71% 12%
Personal safety 83% 83% 84% 4%
Time waiting for the bus 71% 77% 70% 14%
The bus
Exterior route/destination information 85% 87% 87% 2%
Exterior cleanliness/condition 88% 90% 84% 3%
Ease of getting on and off 94% 94% 92% 2%
Time taken to board 94% 91% 90% 3%
Interior cleanliness/condition 86% 87% 82% 5%
Information provided inside 66% 77% 66% 5%
Availability of seating or space to stand 90% 94% 88% 4%
Comfort of the seats 81% 84% 80% 8%
Amount of personal space 78% 83% 76% 9%
Provision of grab rails to stand/move 86% 87% 84% 3%
Temperature inside 79% 85% 79% 8%
Personal security 88% 92% 89% 0%
The bus driver
Nearness to kerb at the bus stop 93% 92% 92% 1%
Appearance 92% 91% 89% 2%
Greeting/welcome 77% 86% 77% 8%
Helpfulness/attitude 78% 85% 75% 6%
Time given to get to seat 82% 85% 78% 6%
Smoothness/freedom from jolting 74% 81% 76% 10%
Safety of the driving 90% 92% 89% 2%