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Nottingham City Transport
in 2016

Overall satisfaction

92%

Value for money

77%

Punctuality

84%

On bus journey time

89%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 92% 97% 92% 2%
Value for money (fare payers only) 72% 74% 77% 12%
Punctuality of the bus 86% 85% 84% 8%
On bus journey time 87% 92% 89% 4%
The bus stop
Bus stop overall 92% 93% 89% 4%
Distance from journey start 91% 89% 90% 3%
Convenience/accessibility 96% 94% 93% 2%
General condition 87% 85% 85% 5%
Freedom from graffiti/vandalism 85% 91% 86% 5%
Freedom from litter 81% 88% 80% 10%
Information provided 85% 85% 85% 7%
Personal safety 87% 90% 85% 6%
Time waiting for the bus 86% 85% 84% 7%
The bus
Exterior route/destination information 92% 94% 91% 2%
Exterior cleanliness/condition 91% 91% 88% 4%
Ease of getting on and off 96% 98% 94% 2%
Time taken to board 96% 96% 92% 2%
Interior cleanliness/condition 89% 93% 84% 7%
Information provided inside 84% 86% 85% 3%
Availability of seating or space to stand 91% 95% 86% 6%
Comfort of the seats 84% 85% 80% 5%
Amount of personal space 79% 87% 75% 12%
Provision of grab rails to stand/move 89% 91% 86% 5%
Temperature inside 83% 88% 80% 7%
Personal security 93% 92% 87% 3%
The bus driver
Nearness to kerb at the bus stop 94% 94% 94% 2%
Appearance 92% 93% 92% 1%
Greeting/welcome 83% 85% 80% 8%
Helpfulness/attitude 81% 84% 81% 6%
Time given to get to seat 82% 82% 80% 10%
Smoothness/freedom from jolting 79% 85% 81% 8%
Safety of the driving 91% 94% 91% 2%