Please note that this site does not support Internet Explorer versions 7 or 8.

Graphs will not appear, and other elements on the page may be displayed incorrectly.

We recommend upgrading to the latest Internet Explorer, Google Chrome, or Firefox.

If you are using IE 9 or later, make sure you turn off "Compatibility View".

Wilts and Dorset Buses
in 2016

Overall satisfaction

93%

Value for money

73%

Punctuality

76%

On bus journey time

91%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 93% 4%
Value for money (fare payers only) 73% 13%
Punctuality of the bus 76% 11%
On bus journey time 91% 5%
The bus stop
Bus stop overall 88% 7%
Distance from journey start 87% 4%
Convenience/accessibility 90% 5%
General condition 82% 10%
Freedom from graffiti/vandalism 84% 6%
Freedom from litter 81% 12%
Information provided 81% 10%
Personal safety 83% 5%
Time waiting for the bus 77% 11%
The bus
Exterior route/destination information 90% 2%
Exterior cleanliness/condition 87% 2%
Ease of getting on and off 95% 1%
Time taken to board 94% 3%
Interior cleanliness/condition 86% 6%
Information provided inside 68% 5%
Availability of seating or space to stand 87% 6%
Comfort of the seats 81% 9%
Amount of personal space 80% 8%
Provision of grab rails to stand/move 86% 5%
Temperature inside 80% 11%
Personal security 84% 4%
The bus driver
Nearness to kerb at the bus stop 93% 1%
Appearance 94% 2%
Greeting/welcome 85% 4%
Helpfulness/attitude 87% 3%
Time given to get to seat 87% 5%
Smoothness/freedom from jolting 79% 10%
Safety of the driving 92% 3%