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Metrobus
in 2016

Overall satisfaction

88%

Value for money

60%

Punctuality

73%

On bus journey time

86%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 90% 89% 88% 4%
Value for money (fare payers only) 65% 66% 60% 22%
Punctuality of the bus 77% 77% 73% 11%
On bus journey time 87% 89% 86% 4%
The bus stop
Bus stop overall 86% 85% 82% 6%
Distance from journey start 87% 86% 86% 3%
Convenience/accessibility 91% 91% 92% 1%
General condition 75% 74% 76% 7%
Freedom from graffiti/vandalism 83% 85% 85% 2%
Freedom from litter 79% 81% 77% 7%
Information provided 78% 80% 74% 10%
Personal safety 77% 78% 83% 4%
Time waiting for the bus 76% 76% 74% 10%
The bus
Exterior route/destination information 90% 88% 86% 5%
Exterior cleanliness/condition 86% 83% 82% 4%
Ease of getting on and off 94% 92% 90% 4%
Time taken to board 93% 92% 92% 1%
Interior cleanliness/condition 83% 80% 79% 9%
Information provided inside 80% 77% 76% 4%
Availability of seating or space to stand 90% 87% 90% 3%
Comfort of the seats 78% 74% 78% 8%
Amount of personal space 79% 74% 78% 9%
Provision of grab rails to stand/move 85% 82% 87% 3%
Temperature inside 83% 77% 80% 7%
Personal security 89% 83% 87% 2%
The bus driver
Nearness to kerb at the bus stop 93% 90% 92% 3%
Appearance 92% 88% 90% 2%
Greeting/welcome 77% 70% 74% 6%
Helpfulness/attitude 79% 70% 74% 7%
Time given to get to seat 84% 75% 84% 5%
Smoothness/freedom from jolting 80% 71% 73% 11%
Safety of the driving 88% 88% 88% 4%