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Konectbus
in 2016

Overall satisfaction

95%

Value for money

71%

Punctuality

88%

On bus journey time

91%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 94% 96% 95% 2%
Value for money (fare payers only) 66% 81% 71% 8%
Punctuality of the bus 90% 85% 88% 5%
On bus journey time 90% 94% 91% 4%
The bus stop
Bus stop overall 84% 87% 89% 4%
Distance from journey start 89% 85% 84% 3%
Convenience/accessibility 94% 92% 91% 2%
General condition 82% 82% 84% 5%
Freedom from graffiti/vandalism 89% 91% 92% 3%
Freedom from litter 88% 86% 87% 4%
Information provided 73% 72% 73% 11%
Personal safety 86% 85% 86% 2%
Time waiting for the bus 88% 84% 86% 5%
The bus
Exterior route/destination information 92% 88% 94% 2%
Exterior cleanliness/condition 94% 93% 93% 1%
Ease of getting on and off 97% 96% 96% 1%
Time taken to board 95% 94% 94% 1%
Interior cleanliness/condition 94% 92% 94% 0%
Information provided inside 74% 75% 71% 3%
Availability of seating or space to stand 94% 91% 96% 1%
Comfort of the seats 88% 90% 90% 4%
Amount of personal space 87% 82% 91% 2%
Provision of grab rails to stand/move 91% 88% 93% 2%
Temperature inside 87% 87% 85% 5%
Personal security 95% 92% 92% 0%
The bus driver
Nearness to kerb at the bus stop 95% 96% 96% 1%
Appearance 95% 94% 94% 1%
Greeting/welcome 90% 90% 87% 3%
Helpfulness/attitude 91% 89% 86% 2%
Time given to get to seat 93% 91% 91% 2%
Smoothness/freedom from jolting 88% 87% 87% 5%
Safety of the driving 95% 92% 93% 2%