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Hedingham and Chambers
in 2016

Overall satisfaction

82%

Value for money

56%

Punctuality

70%

On bus journey time

80%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 93% 86% 82% 8%
Value for money (fare payers only) 64% 54% 56% 25%
Punctuality of the bus 83% 78% 70% 21%
On bus journey time 88% 86% 80% 8%
The bus stop
Bus stop overall 78% 80% 68% 17%
Distance from journey start 91% 84% 78% 10%
Convenience/accessibility 92% 84% 86% 4%
General condition 76% 68% 61% 16%
Freedom from graffiti/vandalism 84% 78% 76% 8%
Freedom from litter 80% 74% 70% 14%
Information provided 60% 59% 45% 37%
Personal safety 82% 79% 73% 7%
Time waiting for the bus 81% 73% 66% 19%
The bus
Exterior route/destination information 89% 88% 86% 5%
Exterior cleanliness/condition 83% 77% 75% 6%
Ease of getting on and off 97% 90% 91% 3%
Time taken to board 95% 90% 90% 2%
Interior cleanliness/condition 87% 77% 73% 11%
Information provided inside 65% 49% 51% 14%
Availability of seating or space to stand 93% 85% 79% 8%
Comfort of the seats 79% 76% 69% 11%
Amount of personal space 85% 83% 74% 12%
Provision of grab rails to stand/move 89% 85% 81% 6%
Temperature inside 81% 80% 73% 7%
Personal security 88% 85% 87% 1%
The bus driver
Nearness to kerb at the bus stop 94% 94% 88% 5%
Appearance 93% 90% 81% 7%
Greeting/welcome 84% 76% 70% 10%
Helpfulness/attitude 84% 80% 73% 10%
Time given to get to seat 90% 77% 79% 9%
Smoothness/freedom from jolting 84% 67% 66% 17%
Safety of the driving 94% 88% 79% 7%