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Go North East in Tyne & Wear (Nexus)
in 2016

Overall satisfaction

91%

Value for money

71%

Punctuality

84%

On bus journey time

89%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 90% 89% 91% 1%
Value for money (fare payers only) 62% 67% 71% 15%
Punctuality of the bus 78% 79% 84% 8%
On bus journey time 89% 84% 89% 4%
The bus stop
Bus stop overall 85% 82% 85% 5%
Distance from journey start 85% 83% 87% 3%
Convenience/accessibility 89% 89% 89% 6%
General condition 81% 81% 78% 8%
Freedom from graffiti/vandalism 82% 82% 84% 7%
Freedom from litter 77% 72% 73% 14%
Information provided 81% 78% 81% 5%
Personal safety 82% 79% 80% 5%
Time waiting for the bus 78% 82% 79% 6%
The bus
Exterior route/destination information 90% 87% 88% 3%
Exterior cleanliness/condition 86% 84% 85% 2%
Ease of getting on and off 95% 93% 93% 2%
Time taken to board 95% 93% 92% 3%
Interior cleanliness/condition 83% 82% 84% 5%
Information provided inside 72% 71% 71% 5%
Availability of seating or space to stand 88% 89% 91% 2%
Comfort of the seats 79% 78% 82% 7%
Amount of personal space 79% 80% 85% 6%
Provision of grab rails to stand/move 85% 88% 87% 4%
Temperature inside 77% 78% 82% 5%
Personal security 88% 88% 88% 2%
The bus driver
Nearness to kerb at the bus stop 93% 92% 91% 3%
Appearance 91% 90% 93% 1%
Greeting/welcome 74% 75% 78% 7%
Helpfulness/attitude 75% 72% 77% 8%
Time given to get to seat 80% 80% 83% 5%
Smoothness/freedom from jolting 77% 77% 80% 10%
Safety of the driving 89% 86% 91% 3%