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Go North East in County Durham
in 2016

Overall satisfaction

91%

Value for money

56%

Punctuality

82%

On bus journey time

87%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 91% 4%
Value for money (fare payers only) 56% 18%
Punctuality of the bus 82% 8%
On bus journey time 87% 4%
The bus stop
Bus stop overall 77% 10%
Distance from journey start 86% 3%
Convenience/accessibility 85% 5%
General condition 71% 15%
Freedom from graffiti/vandalism 72% 12%
Freedom from litter 71% 14%
Information provided 81% 11%
Personal safety 79% 8%
Time waiting for the bus 80% 6%
The bus
Exterior route/destination information 87% 4%
Exterior cleanliness/condition 86% 3%
Ease of getting on and off 90% 3%
Time taken to board 92% 4%
Interior cleanliness/condition 85% 8%
Information provided inside 77% 8%
Availability of seating or space to stand 88% 5%
Comfort of the seats 79% 7%
Amount of personal space 79% 6%
Provision of grab rails to stand/move 83% 5%
Temperature inside 74% 15%
Personal security 85% 4%
The bus driver
Nearness to kerb at the bus stop 92% 1%
Appearance 92% 1%
Greeting/welcome 80% 6%
Helpfulness/attitude 80% 3%
Time given to get to seat 83% 5%
Smoothness/freedom from jolting 76% 9%
Safety of the driving 86% 2%