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First in York (City of)
in 2016

Overall satisfaction

90%

Value for money

66%

Punctuality

79%

On bus journey time

86%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 92% 91% 90% 4%
Value for money (fare payers only) 67% 71% 66% 16%
Punctuality of the bus 82% 78% 79% 12%
On bus journey time 91% 88% 86% 4%
The bus stop
Bus stop overall 85% 84% 81% 7%
Distance from journey start 88% 84% 86% 3%
Convenience/accessibility 92% 89% 89% 2%
General condition 78% 79% 68% 11%
Freedom from graffiti/vandalism 82% 83% 78% 9%
Freedom from litter 78% 79% 77% 10%
Information provided 77% 76% 73% 10%
Personal safety 83% 86% 79% 3%
Time waiting for the bus 85% 79% 76% 10%
The bus
Exterior route/destination information 89% 88% 87% 2%
Exterior cleanliness/condition 87% 85% 80% 4%
Ease of getting on and off 95% 92% 92% 2%
Time taken to board 94% 91% 92% 2%
Interior cleanliness/condition 88% 89% 81% 7%
Information provided inside 76% 73% 66% 5%
Availability of seating or space to stand 92% 88% 83% 9%
Comfort of the seats 81% 78% 71% 12%
Amount of personal space 83% 79% 73% 12%
Provision of grab rails to stand/move 90% 86% 84% 4%
Temperature inside 82% 78% 76% 8%
Personal security 92% 88% 89% 1%
The bus driver
Nearness to kerb at the bus stop 96% 93% 92% 2%
Appearance 94% 92% 90% 1%
Greeting/welcome 83% 80% 79% 5%
Helpfulness/attitude 84% 80% 76% 5%
Time given to get to seat 91% 85% 82% 7%
Smoothness/freedom from jolting 87% 82% 80% 8%
Safety of the driving 93% 89% 91% 1%