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First in West of England Partnership
in 2016

Overall satisfaction

85%

Value for money

54%

Punctuality

66%

On bus journey time

78%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 85% 88% 85% 5%
Value for money (fare payers only) 61% 66% 54% 25%
Punctuality of the bus 69% 74% 66% 19%
On bus journey time 81% 85% 78% 9%
The bus stop
Bus stop overall 81% 83% 78% 8%
Distance from journey start 81% 84% 83% 6%
Convenience/accessibility 87% 89% 86% 5%
General condition 75% 78% 73% 9%
Freedom from graffiti/vandalism 79% 83% 79% 7%
Freedom from litter 74% 78% 72% 12%
Information provided 70% 71% 69% 13%
Personal safety 77% 83% 79% 5%
Time waiting for the bus 70% 76% 67% 18%
The bus
Exterior route/destination information 84% 83% 80% 4%
Exterior cleanliness/condition 79% 81% 79% 5%
Ease of getting on and off 90% 91% 89% 2%
Time taken to board 87% 91% 86% 4%
Interior cleanliness/condition 77% 81% 75% 10%
Information provided inside 59% 64% 59% 10%
Availability of seating or space to stand 84% 88% 84% 7%
Comfort of the seats 77% 77% 73% 11%
Amount of personal space 73% 76% 72% 13%
Provision of grab rails to stand/move 82% 82% 82% 4%
Temperature inside 72% 80% 76% 10%
Personal security 83% 88% 83% 3%
The bus driver
Nearness to kerb at the bus stop 91% 93% 89% 3%
Appearance 86% 88% 87% 1%
Greeting/welcome 68% 74% 68% 9%
Helpfulness/attitude 69% 76% 70% 7%
Time given to get to seat 80% 82% 76% 8%
Smoothness/freedom from jolting 74% 78% 74% 10%
Safety of the driving 87% 88% 86% 3%