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First in South Yorkshire (SYPTE)
in 2016

Overall satisfaction

82%

Value for money

70%

Punctuality

69%

On bus journey time

82%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 87% 83% 82% 6%
Value for money (fare payers only) 67% 60% 70% 17%
Punctuality of the bus 69% 67% 69% 16%
On bus journey time 85% 82% 82% 8%
The bus stop
Bus stop overall 85% 78% 75% 9%
Distance from journey start 85% 82% 83% 5%
Convenience/accessibility 89% 87% 87% 5%
General condition 75% 72% 70% 10%
Freedom from graffiti/vandalism 81% 75% 72% 11%
Freedom from litter 76% 67% 67% 16%
Information provided 73% 69% 71% 12%
Personal safety 81% 77% 76% 8%
Time waiting for the bus 73% 69% 69% 15%
The bus
Exterior route/destination information 85% 81% 84% 3%
Exterior cleanliness/condition 80% 72% 76% 7%
Ease of getting on and off 92% 88% 89% 4%
Time taken to board 90% 88% 89% 4%
Interior cleanliness/condition 76% 71% 77% 11%
Information provided inside 63% 57% 59% 9%
Availability of seating or space to stand 88% 82% 84% 7%
Comfort of the seats 75% 66% 72% 12%
Amount of personal space 76% 74% 76% 10%
Provision of grab rails to stand/move 88% 79% 82% 4%
Temperature inside 81% 75% 76% 10%
Personal security 87% 81% 82% 3%
The bus driver
Nearness to kerb at the bus stop 91% 91% 90% 2%
Appearance 90% 90% 87% 2%
Greeting/welcome 68% 68% 67% 11%
Helpfulness/attitude 70% 68% 68% 9%
Time given to get to seat 76% 70% 73% 10%
Smoothness/freedom from jolting 74% 71% 73% 12%
Safety of the driving 88% 85% 87% 3%