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First in Norfolk
in 2016

Overall satisfaction

86%

Value for money

58%

Punctuality

74%

On bus journey time

82%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 89% 88% 86% 3%
Value for money (fare payers only) 54% 63% 58% 18%
Punctuality of the bus 77% 72% 74% 17%
On bus journey time 85% 87% 82% 6%
The bus stop
Bus stop overall 80% 75% 75% 8%
Distance from journey start 89% 86% 86% 5%
Convenience/accessibility 91% 88% 90% 4%
General condition 73% 74% 73% 11%
Freedom from graffiti/vandalism 82% 82% 80% 7%
Freedom from litter 77% 78% 77% 10%
Information provided 61% 62% 59% 23%
Personal safety 81% 79% 74% 5%
Time waiting for the bus 78% 74% 72% 15%
The bus
Exterior route/destination information 82% 85% 82% 7%
Exterior cleanliness/condition 79% 81% 82% 5%
Ease of getting on and off 91% 89% 90% 3%
Time taken to board 92% 91% 89% 3%
Interior cleanliness/condition 76% 77% 80% 8%
Information provided inside 54% 59% 54% 13%
Availability of seating or space to stand 86% 85% 87% 6%
Comfort of the seats 68% 67% 75% 12%
Amount of personal space 67% 74% 77% 8%
Provision of grab rails to stand/move 83% 85% 84% 5%
Temperature inside 76% 79% 76% 10%
Personal security 85% 87% 83% 2%
The bus driver
Nearness to kerb at the bus stop 89% 94% 94% 1%
Appearance 88% 88% 89% 3%
Greeting/welcome 70% 71% 70% 9%
Helpfulness/attitude 70% 72% 71% 7%
Time given to get to seat 76% 81% 77% 9%
Smoothness/freedom from jolting 74% 75% 70% 11%
Safety of the driving 87% 89% 87% 2%