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First in Leicester City
in 2016

Overall satisfaction

83%

Value for money

67%

Punctuality

60%

On bus journey time

79%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 83% 7%
Value for money (fare payers only) 67% 19%
Punctuality of the bus 60% 22%
On bus journey time 79% 6%
The bus stop
Bus stop overall 77% 9%
Distance from journey start 88% 3%
Convenience/accessibility 87% 4%
General condition 73% 12%
Freedom from graffiti/vandalism 78% 9%
Freedom from litter 70% 14%
Information provided 66% 22%
Personal safety 71% 11%
Time waiting for the bus 67% 19%
The bus
Exterior route/destination information 80% 4%
Exterior cleanliness/condition 79% 9%
Ease of getting on and off 90% 4%
Time taken to board 89% 4%
Interior cleanliness/condition 73% 18%
Information provided inside 68% 11%
Availability of seating or space to stand 81% 11%
Comfort of the seats 75% 12%
Amount of personal space 68% 19%
Provision of grab rails to stand/move 80% 9%
Temperature inside 69% 15%
Personal security 84% 4%
The bus driver
Nearness to kerb at the bus stop 88% 4%
Appearance 86% 2%
Greeting/welcome 66% 14%
Helpfulness/attitude 68% 11%
Time given to get to seat 71% 11%
Smoothness/freedom from jolting 72% 12%
Safety of the driving 84% 5%