Please note that this site does not support Internet Explorer versions 7 or 8.

Graphs will not appear, and other elements on the page may be displayed incorrectly.

We recommend upgrading to the latest Internet Explorer, Google Chrome, or Firefox.

If you are using IE 9 or later, make sure you turn off "Compatibility View".

First in Greater Manchester (TfGM)
in 2016

Overall satisfaction

83%

Value for money

69%

Punctuality

65%

On bus journey time

81%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 84% 81% 83% 7%
Value for money (fare payers only) 73% 63% 69% 14%
Punctuality of the bus 75% 67% 65% 22%
On bus journey time 86% 84% 81% 8%
The bus stop
Bus stop overall 81% 70% 79% 7%
Distance from journey start 86% 81% 84% 6%
Convenience/accessibility 88% 87% 86% 4%
General condition 75% 69% 72% 11%
Freedom from graffiti/vandalism 78% 72% 77% 9%
Freedom from litter 70% 63% 70% 13%
Information provided 72% 65% 70% 10%
Personal safety 77% 71% 76% 7%
Time waiting for the bus 75% 67% 66% 20%
The bus
Exterior route/destination information 84% 80% 83% 3%
Exterior cleanliness/condition 79% 76% 75% 8%
Ease of getting on and off 91% 91% 89% 4%
Time taken to board 89% 88% 89% 4%
Interior cleanliness/condition 74% 70% 74% 15%
Information provided inside 63% 61% 61% 9%
Availability of seating or space to stand 84% 83% 82% 7%
Comfort of the seats 76% 72% 73% 13%
Amount of personal space 75% 72% 75% 12%
Provision of grab rails to stand/move 83% 80% 83% 6%
Temperature inside 74% 70% 73% 14%
Personal security 79% 77% 82% 5%
The bus driver
Nearness to kerb at the bus stop 90% 92% 90% 3%
Appearance 87% 84% 85% 3%
Greeting/welcome 65% 65% 63% 13%
Helpfulness/attitude 68% 66% 65% 12%
Time given to get to seat 73% 69% 71% 10%
Smoothness/freedom from jolting 70% 69% 71% 12%
Safety of the driving 85% 81% 85% 3%