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First in Essex
in 2016

Overall satisfaction

87%

Value for money

46%

Punctuality

71%

On bus journey time

85%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 86% 78% 87% 3%
Value for money (fare payers only) 51% 44% 46% 35%
Punctuality of the bus 69% 62% 71% 16%
On bus journey time 83% 81% 85% 5%
The bus stop
Bus stop overall 73% 74% 77% 8%
Distance from journey start 81% 83% 89% 4%
Convenience/accessibility 85% 88% 89% 3%
General condition 68% 66% 72% 12%
Freedom from graffiti/vandalism 76% 75% 77% 8%
Freedom from litter 67% 69% 73% 12%
Information provided 63% 62% 67% 20%
Personal safety 77% 72% 77% 5%
Time waiting for the bus 69% 65% 72% 14%
The bus
Exterior route/destination information 83% 82% 86% 3%
Exterior cleanliness/condition 74% 71% 78% 7%
Ease of getting on and off 91% 88% 91% 2%
Time taken to board 88% 86% 92% 3%
Interior cleanliness/condition 75% 67% 75% 13%
Information provided inside 58% 52% 61% 10%
Availability of seating or space to stand 86% 78% 85% 7%
Comfort of the seats 70% 62% 72% 14%
Amount of personal space 73% 65% 71% 13%
Provision of grab rails to stand/move 81% 76% 82% 5%
Temperature inside 77% 70% 72% 12%
Personal security 82% 76% 84% 3%
The bus driver
Nearness to kerb at the bus stop 93% 89% 90% 2%
Appearance 89% 86% 88% 2%
Greeting/welcome 71% 62% 70% 12%
Helpfulness/attitude 72% 64% 74% 9%
Time given to get to seat 79% 70% 80% 7%
Smoothness/freedom from jolting 78% 66% 74% 12%
Safety of the driving 89% 81% 86% 3%