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First in Cornwall
in 2016

Overall satisfaction

86%

Value for money

55%

Punctuality

69%

On bus journey time

84%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 86% 5%
Value for money (fare payers only) 55% 23%
Punctuality of the bus 69% 15%
On bus journey time 84% 6%
The bus stop
Bus stop overall 74% 8%
Distance from journey start 81% 7%
Convenience/accessibility 86% 4%
General condition 63% 13%
Freedom from graffiti/vandalism 78% 8%
Freedom from litter 69% 15%
Information provided 70% 11%
Personal safety 80% 4%
Time waiting for the bus 69% 14%
The bus
Exterior route/destination information 84% 4%
Exterior cleanliness/condition 73% 11%
Ease of getting on and off 91% 3%
Time taken to board 89% 4%
Interior cleanliness/condition 76% 12%
Information provided inside 54% 8%
Availability of seating or space to stand 85% 7%
Comfort of the seats 68% 13%
Amount of personal space 75% 10%
Provision of grab rails to stand/move 83% 6%
Temperature inside 75% 8%
Personal security 88% 2%
The bus driver
Nearness to kerb at the bus stop 91% 2%
Appearance 87% 1%
Greeting/welcome 75% 9%
Helpfulness/attitude 76% 7%
Time given to get to seat 83% 6%
Smoothness/freedom from jolting 76% 9%
Safety of the driving 89% 1%