Please note that this site does not support Internet Explorer versions 7 or 8.

Graphs will not appear, and other elements on the page may be displayed incorrectly.

We recommend upgrading to the latest Internet Explorer, Google Chrome, or Firefox.

If you are using IE 9 or later, make sure you turn off "Compatibility View".

First Potteries
in 2016

Overall satisfaction

83%

Value for money

68%

Punctuality

70%

On bus journey time

83%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 86% 79% 83% 8%
Value for money (fare payers only) 64% 64% 68% 13%
Punctuality of the bus 70% 65% 70% 16%
On bus journey time 83% 84% 83% 6%
The bus stop
Bus stop overall 70% 70% 74% 12%
Distance from journey start 80% 79% 81% 6%
Convenience/accessibility 84% 84% 87% 5%
General condition 65% 67% 69% 13%
Freedom from graffiti/vandalism 74% 73% 73% 13%
Freedom from litter 72% 70% 68% 14%
Information provided 61% 61% 65% 19%
Personal safety 71% 73% 77% 7%
Time waiting for the bus 71% 67% 69% 17%
The bus
Exterior route/destination information 84% 81% 86% 5%
Exterior cleanliness/condition 76% 72% 79% 7%
Ease of getting on and off 91% 88% 91% 4%
Time taken to board 91% 88% 89% 4%
Interior cleanliness/condition 75% 72% 75% 12%
Information provided inside 57% 56% 58% 11%
Availability of seating or space to stand 86% 84% 79% 11%
Comfort of the seats 73% 68% 74% 12%
Amount of personal space 72% 71% 69% 15%
Provision of grab rails to stand/move 82% 83% 81% 6%
Temperature inside 77% 76% 73% 12%
Personal security 82% 80% 81% 5%
The bus driver
Nearness to kerb at the bus stop 94% 91% 92% 2%
Appearance 91% 90% 90% 2%
Greeting/welcome 69% 71% 71% 11%
Helpfulness/attitude 72% 71% 72% 9%
Time given to get to seat 81% 80% 79% 8%
Smoothness/freedom from jolting 71% 71% 77% 11%
Safety of the driving 88% 88% 91% 3%