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First South Coast
in 2016

Overall satisfaction

87%

Value for money

61%

Punctuality

71%

On bus journey time

85%

2014 2015 2016
% satisfied % satisfied % satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 86% 85% 87% 6%
Value for money (fare payers only) 56% 49% 61% 23%
Punctuality of the bus 73% 74% 71% 17%
On bus journey time 89% 85% 85% 8%
The bus stop
Bus stop overall 78% 79% 84% 8%
Distance from journey start 84% 80% 89% 5%
Convenience/accessibility 87% 86% 89% 3%
General condition 76% 73% 76% 7%
Freedom from graffiti/vandalism 79% 77% 83% 7%
Freedom from litter 73% 71% 77% 10%
Information provided 71% 74% 79% 10%
Personal safety 76% 76% 83% 4%
Time waiting for the bus 76% 74% 72% 16%
The bus
Exterior route/destination information 83% 82% 86% 3%
Exterior cleanliness/condition 79% 82% 83% 6%
Ease of getting on and off 90% 92% 92% 3%
Time taken to board 91% 91% 91% 2%
Interior cleanliness/condition 81% 78% 82% 9%
Information provided inside 63% 69% 72% 6%
Availability of seating or space to stand 86% 85% 82% 8%
Comfort of the seats 79% 76% 80% 8%
Amount of personal space 76% 73% 75% 10%
Provision of grab rails to stand/move 85% 84% 82% 5%
Temperature inside 77% 71% 75% 12%
Personal security 84% 82% 85% 3%
The bus driver
Nearness to kerb at the bus stop 91% 93% 94% 2%
Appearance 89% 87% 93% 1%
Greeting/welcome 70% 72% 82% 6%
Helpfulness/attitude 69% 72% 82% 5%
Time given to get to seat 81% 82% 83% 6%
Smoothness/freedom from jolting 74% 74% 82% 8%
Safety of the driving 87% 88% 90% 2%