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Cumfybus in Merseyside (Merseytravel)
in 2016

Overall satisfaction

92%

Value for money

67%

Punctuality

73%

On bus journey time

93%

2016
% satisfied Very satisfied Fairly Neither Fairly Very dissatisfied % dissatisfied
Key satisfaction measures
The journey overall 92% 1%
Value for money (fare payers only) 67% 12%
Punctuality of the bus 73% 15%
On bus journey time 93% 2%
The bus stop
Bus stop overall 86% 5%
Distance from journey start 90% 4%
Convenience/accessibility 91% 2%
General condition 81% 6%
Freedom from graffiti/vandalism 84% 8%
Freedom from litter 76% 11%
Information provided 77% 10%
Personal safety 76% 7%
Time waiting for the bus 77% 11%
The bus
Exterior route/destination information 84% 3%
Exterior cleanliness/condition 90% 3%
Ease of getting on and off 93% 2%
Time taken to board 93% 1%
Interior cleanliness/condition 84% 8%
Information provided inside 71% 6%
Availability of seating or space to stand 88% 3%
Comfort of the seats 83% 7%
Amount of personal space 83% 4%
Provision of grab rails to stand/move 88% 4%
Temperature inside 80% 6%
Personal security 87% 3%
The bus driver
Nearness to kerb at the bus stop 94% 2%
Appearance 92% 2%
Greeting/welcome 74% 8%
Helpfulness/attitude 74% 7%
Time given to get to seat 79% 8%
Smoothness/freedom from jolting 80% 8%
Safety of the driving 89% 4%